Skills
Document Preparation
5-10 Years
Written Communication
5-10 Years
Calendar & Email Management
2-5 Years
Data Entry & Accuracy
5-10 Years
Verbal Communication
5-10 Years
Canva
2-5 Years
File Organization
2-5 Years
CRM Tools (Shopify, HappyFox, mParticles)
2-5 Years
Experience highlights
Senior Specialis, Customer Service
SingSaver
·
December/2024
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/
Delivered multi-channel customer support, efficiently resolving escalated issues with empathy and product expertise. Collaborated with teams to enhance service delivery, mentored junior staff, and contributed to process and knowledge base improvements. Acted as team lead when needed, driving KPI performance and supporting service-related initiatives.
Customer Service Specialist
SingSaver
·
December/2021
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Present
Provided exceptional customer support across email, chat, phone, and social media using Zendesk. Resolved issues efficiently with strong communication and problem-solving skills. Collaborated with internal teams via Slack, maintained accurate records, and monitored trends to improve service. Managed high inquiry volumes while meeting KPIs, and contributed to process improvements using MS Office tools.
Virtual Assistant
Chainlabs
·
May/2021
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Present
Performed accurate data entry and web research using Excel, Google Sheets, and CRM tools. Managed calendars, scheduled appointments, and supported clients with email, file organization, and document preparation. Handled various admin tasks while maintaining confidentiality and professionalism.
Email Support Representative
Extend Your Team
·
July/2021
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Present
Delivered high-quality customer service for PPP Loan support, using in-depth program knowledge to provide accurate responses and resolve concerns. Built strong client relationships, escalated complex cases, and consistently met productivity and QA targets. Contributed to team success through collaboration, feedback sharing, and strict adherence to data privacy and compliance standards.
Sales Officer I/ Customer Service (Telco Account)
Concentrix Philippines
·
May/2019
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Present
Handled inbound calls addressing sales and technical inquiries, processed client orders, and promoted upselling opportunities to support business growth.
