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Gladys M.

Customer Service Representative

Verified
$20/hr

Outline

Looking for Full-Time work at $20/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced in customer service and hospitality, skilled at delivering excellent customer experiences and resolving inquiries efficiently.

Skills & Experience

Skills

Attention to detail 2-5 Years
Communication Skills 2-5 Years
Problem-solving skills 2-5 Years
Multitasking: 2-5 Years
Strong Technical Skills 2-5 Years

Experience highlights

Wait staff
Din Ta Fung AE · November/2022 – Present
Anticipated and addressed guest service needs.
Informed guest of daily specials and menu offerings to facilitate decisions on
starters, mains and desserts.
Completed daily opening and closing checklist to maintain standards and ready dining service.
Customer service Representative
HGS · August/2019 – Present
Monitored customer surveys and feedback to develop corrective actions for service
related issues.
Maximised customer satisfaction by resolving service issues promptly.
Addressed customer service enquires quickly and accurately.
Built rapport with customers through courteous and professional communications.
Handled complaints calmly and professionally, providing appropriate solutions to
promote continued customer satisfaction.
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