Virtual Assistant | Customer Service Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

I have more than 12 years of experience in customer service and administrative support for various DTC (direct-to-consumer) e-commerce companies. I also have extensive hands-on experience with tools and platforms including Gmail, Zendesk, Gorgias, RE.amaze, Commslayer, Slack, ClickUp, GoHighLevel, Shopify, Magento, ShipMonk, PayPal, and Stripe.

As a fluent English speaker and experienced in e-commerce, I value discipline, integrity, commitment, hard work, and clear, effective communication. I am confident in my ability to successfully handle the responsibilities while also contributing meaningful ideas, improving processes, and building a positive, productive relationship with clients and team members. My track record as a freelancer reflects my commitment to consistently delivering high-quality results and dependable support on every project I undertake.

Skills & Experience

Skills

Product Listing in Shopify Store 2-5 Years

Lead Generation (Finding potential clients, email outreach) 2-5 Years

Dispute & Chargeback Resolution 2-5 Years

Social Media Management (Canva, Content Creation & Scheduling) | Social Media Management | Customer Support | Order processing & fulfillment support | 5-10 Years

Customer Service Operations 10+ Years

Customer Support > Customer Service > Gorgias 2-5 Years

E-Commerce > Magento 2-5 Years

5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

ClickUp 2-5 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 5-10 Years

Customer Support > Email & Chat Support 10+ Years

Order Processing & Fulfillment 5-10 Years

Design > GoHighLevel 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 5-10 Years

Experience highlights

Virtual Assistant | Customer Service Representative

Funky Moose Audio Inc. · July/2022 – Present

Delivered virtual administrative and customer support using Shopify Plus and Gorgias. Managed customer tickets, product listings, and supported sales funnel via GoHighLevel and ClickUp.

E-commerce Customer Service Specialist

Secure Lyfe · June/2020 – Present

Provided high-volume customer service for dropshipping e-commerce business. Managed order processing, fulfillment tracking, and exception handling using Google Sheets.

Customer Support Representative | Virtual Assistant

Amuerte · June/2020 – Present

Executed customer service operations for Belgian e-commerce brand. Managed support tickets via Zendesk and served as online community moderator on social media platforms.

Customer Support Representative

KCG Media · June/2019 – Present

Managed customer support and order fulfillment for dropshipping project, providing empathetic and professional service.

Customer Service Specialist - Leadership Focus

Browze · July/2015 – Present

Managed customer support for major e-commerce retailer using Shopify Plus and Magento. Resolved chargebacks and disputes, and assisted with team management and training.

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