Skills
Annotation
5-10 Years
Reporting & Analysis
5-10 Years
Content Accuracy Review
5-10 Years
Quality Assurance & Compliance
5-10 Years
Coaching & Calibration Facilitation
5-10 Years
Training / Facilitating
5-10 Years
Experience highlights
Trust & Safety Quality Analyst - Tako Annotation Projects
ByteDance Precision SDN. BHD. Malaysia
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December/2025
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Present
Performed rubric writing and annotation for AI response evaluation. Conducted semantic analysis and sentiment annotation to support reward model training. Applied SOPs and evaluation frameworks to maintain consistency and accuracy.
Trust & Safety Quality Analyst - Video Relevance & Video Ranking
ByteDance Precision SDN. BHD. Malaysia
·
August/2024
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Present
Evaluated video and search content for relevance and user intent. Conducted deep-dive analysis on edge cases. Facilitated training for BPO labelers across APAC. Led weekly calibration sessions to meet accuracy targets.
Trust & Safety Quality Analyst - Search Recommendation and Traffic
ByteDance Precision SDN. BHD. Malaysia
·
July/2022
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Present
Ensured query safety in Search Blank Page project. Conducted root cause analysis and quality issue resolution. Managed BPO reporting and trained labelers. Led successful project handover to ByteDance QA Philippines.
Trust and Safety Ops Blind Moderation Quality Analyst
ByteDance Precision SDN. BHD. Malaysia
·
October/2020
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Present
Interpreted policy frameworks including ANSA, CSAM, SSHDA. Performed daily audits on internal systems. Provided feedback to teams and conducted calibration meetings to align policy interpretation.
Quality Assurance Analyst
Foodpanda Malaysia SDN. BHD
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August/2019
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Present
Audited chat and call interactions for Rider Service Agents for SOP compliance. Provided coaching and feedback to improve agent performance. Used Salesforce, Zendesk, Slack for data analysis.
