Results-driven customer service and operations professional with over 15 years of experience in business process outsourcing (BPO), workforce management, technical support, customer service, and medical billing. Demonstrated expertise in workforce planning, scheduling, performance monitoring, and operational support, combined with strong analytical and problem-solving skills. Proven ability to deliver high-quality customer experiences, optimize workforce efficiency, and support business objectives in fast-paced environments. Experienced in handling complex customer inquiries, technical troubleshooting, and medical billing processes while maintaining accuracy, compliance, and productivity standards. Holds a Bachelor of Science in Computer Science and is recognized for adaptability, professionalism, and a strong commitment to continuous improvement.
