Operations Coordinator | Property Management | Maintenance Coordinator | Graphic Designer

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$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Native

Professional Summary

I treat an open issue as mine until it’s verified closed, not just assigned. Over six years of remote property management for UK agencies and a US short-term rental company, that habit meant chasing contractors to completion, keeping records audit-ready, and flagging problems before anyone had to ask.

I also build the systems that make work easier to repeat. At a Colorado STR company managing 21 properties, I turned scattered documentation into a knowledge base, built a dashboard showing bookings, tasks, and property status, and set up automated guest messaging in OwnerRez. I use Claude AI and Gemini to structure data and speed up reporting.

My background in phone-based customer service for Virgin Australia and Virgin Mobile means I stay calm and clear with frustrated people. I work independently, communicate in plain English, and pick up new platforms quickly, from AppFolio and Reapit to Breezeway.

Skills & Experience

Skills

Communication 5-10 Years

AppFolio & other property management software 2-5 Years

Vendor coordination 5-10 Years

Google Workspace 5-10 Years

Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 5-10 Years

OwneRez 2-5 Years

SOP Development 5-10 Years

Real Estate > Breezeway 2-5 Years

Microsoft Office 365 5-10 Years

Active Directory 2-5 Years

Tenant Management 5-10 Years

Airbnb 2-5 Years

Workflow Automation 2-5 Years

Gemini 1-2 Years

Claude AI 1-2 Years

Experience highlights

STR Co-Host & Operations VA

Short Term Rental Company · January/2026 – Present

Managed end-to-end guest communication across Airbnb and OTAs. Coordinated maintenance via Breezeway. Built automated workflows using Claude AI and Gemini. Deployed operational dashboard and standardized SOPs.

Tenancy Care Manager

X1 Sales and Lettings · June/2024 – Present

Managed residential tenancy portfolio including lease negotiations, renewals, and conflict resolution. Screened tenants, collected rent, managed arrears, and maintained compliance documentation.

Property Management VA

Rooms4u · July/2020 – Present

Primary contact for tenant maintenance requests. Coordinated with maintenance team for estimates and approvals. Scheduled inspections, maintained property records and compliance certificates.

Remote Administrative & Technical Staff

Iconicmind · July/2016 – Present

Executive assistant to company president. Administered Office 365, Windows Active Directory, and Asterisk Free PBX. Created SOPs, provided technical support via Bomgar, delivered graphic design services.

Trade & Industry Rep / Guest Contact Center Rep

Virgin Australia – Sitel Philippines · October/2012 – Present

Provided travel agent assistance for corporate, wholesale, and codeshare bookings. Handled inbound customer service calls for bookings and travel amendments.

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