Non Voice Admin Assistant/ Data Entry/ Customer Solutions Officer

Verified

$8/hr

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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

High School Diploma

English proficiency Conversational

Professional Summary

Reliable non voice admin assistant with experience in customer service (billing), quality analyst, banking officer, email management, data entry especially with sales and inventory with excellent attention to detail, dedicated and someone who can learn new processes and systems fast.

Skills & Experience

Skills

Bank Employee 6 Months to 1 Year

Chat & Email Support 6 Months to 1 Year

Email & Calendar Management, Document Preparation & Filing , MS Office (Word, Excel, PowerPoint), Google Workspace, Data Entry & Record Keeping, 2-5 Years

Quality Analyst 2-5 Years

Experience highlights

Bank employee

Citibank · January/2023 – Present

Assist customers with bank account related concerns, bank statement reviews and file disputes for unauthorized charges.

Call Monitoring Specialist/ Quality Analyst

Sitel · November/2018 – Present

Customer service representative (billing) doing basic troubleshooting for 6 months later got promoted as Quality Analyst after regularization. As Quality Analyst I do call audits on live and recorded calls, provide feedback and assist in doing certification for new hires.

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