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May Ann A.

Remote Operations & Sales Support Specialist | CRM, Admin, Tech Support

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

I help businesses struggling with disorganized operations, missed follow-ups, and overloaded inboxes by managing CRM systems, sales support, technical assistance, and daily admin workflows—so teams stay efficient, clients stay satisfied, and revenue doesn’t stall.

With 9+ years of experience supporting U.S. and Canadian companies, I can step in quickly, follow systems, and deliver results with minimal supervision.

CRM & Sales Tools

GoHighLevel (GHL)

HubSpot

Zoho CRM

Podio

Pipeline CRM

Communication & Dialers

RingCentral

Dialpad

Slack

Admin & Project Management

Google Workspace

Trello

Notion

Marketing & Content

Canva

CapCut

Basic Facebook Ads

Web & Tech

Wix

Ionos

Website updates

Android & iOS troubleshooting

AI Tools

ChatGPT

Gemini

Perplexity

Skills & Experience

Skills

customer service representative 5-10 Years

Adminstrative Assistance 5-10 Years

Sales 5-10 Years

Technical support 5-10 Years

Experience highlights

Remote Operations & Sales Support Specialist

Operations & Sales Support – Contract Clients · December/2024 – Present

Role continued into Aug 2025; system date limitation applied.

Provided executive, sales, customer support, and technical assistance for U.S. and Canadian clients. Managed CRM systems (GoHighLevel, HubSpot), handled lead follow-ups, appointment setting, inbox and calendar management, documentation, and basic website updates. Used AI tools to improve workflows and communication.

Executive Virtual Assistant (Sales)

Auto Finance Canada · January/2023 – Present

Converted follow-ups into approved auto finance deals, coordinated with Canadian banks, organized sensitive financial documents, ensured compliance, and maintained consistent communication with clients to support deal closures and retention.

Technical Support & Sales Representative

Asurion (Verizon Account) · January/2022 – Present

Provided technical troubleshooting for Android and iOS devices, handled customer concerns, upsold protection plans, and maintained 95%+ customer satisfaction while supporting a Fortune 500 brand.

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