SDR | Customer Service | Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Project Coordinator and Project Management professional with experience managing construction, technology, and customer-facing projects. Skilled in project planning, scheduling, procurement, resource coordination, documentation management, vendor coordination, and stakeholder communication. Progressed from Timekeeper to Purchaser to Project Manager within the construction industry, building hands-on expertise in project execution, material procurement, cost monitoring, subcontractor coordination, and project closeout.

Also brings over 5 years of technical support experience resolving complex, escalated issues, coordinating with cross functional teams, maintaining detailed documentation, and delivering solutions in fast-paced environments. Highly organized, detail-oriented, and effective at managing multiple priorities while ensuring projects meet timelines, budgets, and quality expectations.

Skills & Experience

Skills

Customer Support > Technical Support 5-10 Years

Video Editing > Adobe Premiere Pro 6 Months to 1 Year

Video Editing > CapCut 6 Months to 1 Year

Video Editing > Color Grading 6 Months to 1 Year

Video Editing > Davinci Resolve 6 Months to 1 Year

Vendor Management 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

- Customer Service 2-5 Years

● Project Management 2-5 Years

CRM Systems 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation Less than 6 Months

Construction Project Management 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Budget Monitoring 2-5 Years

Customer Service>Sales 1-2 Years

Experience highlights

Appointment Setter

RoofMaxx · August/2024 – Present

Conducted outbound cold calls to generate qualified leads. Scheduled inspection appointments between customers and dealers. Maintained lead records using CRM systems and ensured smooth handoff.

Sales Agent

Dyninno Cebu · April/2023 – Present

Assisted customers with international airline ticket bookings and travel arrangements. Recommended and upsold travel insurance products based on customer needs.

Technical Support Representative

TDCX Cebu · October/2021 – Present

Provided advanced troubleshooting support for Apple devices, OS, applications, and billing concerns. Coordinated service solutions with Apple Stores and documented technical findings.

Technical Support Representative

Concentrix · July/2020 – Present

Managed escalated technical cases involving advanced troubleshooting and account issues. Coordinated with internal teams to resolve complex issues and provided regular updates to customers.

Project Manager

AquaSol Water Solution · January/2018 – Present

Managed construction projects from initiation through completion, delivering on time and within budget. Coordinated activities among clients, engineers, contractors, and suppliers. Monitored milestones and risks.

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