Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Results-driven Customer Service and Technical Support Professional with over 10 years of experience troubleshooting VoIP systems, web hosting, network connectivity. Skilled in network hardware configuration, customer retention strategies, and high-volume ticket resolution. Proven track record of improving user experience, reducing churn through retention solutions, and delivering rapid technical support under pressure.

Skills & Experience

Skills

Retention Customer Service 1-2 Years

Effective communication and interpersonal skills 2-5 Years

Analysis & problem solving 2-5 Years

Customer Technical Support 2-5 Years

Problem -Solving Skills 2-5 Years

Ringcentral 1-2 Years

Websites and Domain Hosting 1-2 Years

Customer Service Representative 2-5 Years

Voip 2-5 Years

Excel MS 2-5 Years

Client Retention and Churn Prevention 1-2 Years

Experience highlights

Customer Service Engineer

Movate Philippines · March/2023 – /

Delivered high-tier real-time phone and email support for enterprise VoIP clients experiencing service disruptions, minimizing system downtime.
Managed hardware lifecycle logistics including ordering, provisioning, and deploying replacement desktop phones and equipment.
Configured enterprise call routing, auto-attendant schedules, custom voice prompts, and contact center agent workflows. Diagnosed contact center routing anomalies, resolved agent authentication issues.

Technical Support Associate

Sutherland Global Services Philippines · December/2019 – Present

Client: GoDaddy Account
Resolved technical difficulties related to web hosting environments, domain configurations, and DNS management via telephone support.
Maintained high resolution rates using specialized web diagnostics tools to isolate platform and network issues.
Executed sales for new domain registrations, hosting package renewals, and tailored add-on security products based on client business models.

Customer Service Advisor

Concentrix Philippines · November/2014 – Present

Retention & Support (SiriusXM): Secured account retention through strategic discount structures; managed device activations, transfers, and seasonal suspensions.

Technical Support (Spectrum/Timewarner Cable): Troubleshot internet and connection failures, validated speed tier provisioning, and guided users through hardware reboots and network resets.
Managed on-site escalation workflows by provisioning new modems and creating field technician service tickets.

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