Skills
Customer Support > Customer Service > Payment Processing and Billing concerns
2-5 Years
Customer Support > Email Support and chat support
1-2 Years
Office and Administration > Communication
1-2 Years
Cold-calling > Appointment Setting
6 Months to 1 Year
Lead Generation Specialist
6 Months to 1 Year
Experience highlights
Assigning Specialist
Calibre Cleaning
·
January/2024
–
Present
-Assign cleaning jobs to cleaners based on location, availability, and skill set.
-Optimize daily schedules to reduce travel time and maximize efficiency.
-Update schedules promptly in case of cancellations, reschedules, or emergencies.
-Communicate job details, special instructions, and client preferences to cleaners.
-Ensure cleaners confirm availability and attendance for each assignment.
-Monitor cleaner performance and reliability; report any issues to management.
Lead Generation Specialist/Appointment Setter
Paxitel
·
April/2022
–
Present
Prospect, qualify, and generate new leads for the client
Calling leads and set appointments.
Customer Support Specialist
House Cleaning Company
·
September/2021
–
/
Client and cleaner coordination, support and appointment scheduling and confirmation. I handled service requests, special instructions, and customizations. I provide detailed information about cleaning services, pricing, availability, and policies. I respond to customer inquiries via phone, email, or text. I also book, reschedule, or cancel appointments based on client needs. I managed customer complaints, resolved service-related issues, and escalate complex issues to supervisors or management
Customer Care Representative
24/7 Intouch Philippines
·
October/2020
–
Present
Receive inbound calls to assist customers about order status, refund requests,
damage and missing items.
Assist customers through email, chat and text
Customer Service Representative Collection Specialist
Concentrix
·
August/2014
–
Present
Receiving inbound calls for Mortgage collections and other inquiries.
Process payments and long term arrangements
Administrative tasks and skip tracing.
