Skills
Coaching
1-2 Years
Communication
5-10 Years
Active Listening
5-10 Years
Adaptability & Flexibility
5-10 Years
Amazon
2-5 Years
call auditing
1-2 Years
PayPal
1-2 Years
CRM Management & Data Entry
5-10 Years
Chat & Email Support
1-2 Years
Quality Assurance & Call Monitoring
1-2 Years
- Customer Service & Support
5-10 Years
Experience highlights
Tier 1 Customer Support
Magik Brands
·
April/2025
–
Present
Provided personalized phone support for customers seeking natural health and wellness supplements, addressing product inquiries, order concerns, and account-related requests.
Tier 1 Customer Support
LawnStarter
·
June/2024
–
Present
Primary point of contact for property owners and lawn care professionals, coordinating lawn maintenance and outdoor service requests. Scheduled appointments and resolved scheduling conflicts.
Customer Support Specialist
LizardBear Tasking Inc.
·
December/2022
–
Present
Provided chat, email, and voice support for DoorDash and Zoom customers, resolving billing, account, and subscription-related inquiries. Managed multiple interactions while meeting SLAs and quality standards.
Operations CSR II
TELUS International Philippines
·
November/2021
–
Present
Provided real-time chat support for passengers and driver partners, resolving transportation and account-related concerns. Managed up to 5 concurrent chat interactions in fast-paced SaaS environment.
Customer Service Associate
VXI Global Holdings
·
July/2018
–
Present
Provided phone-based customer support for PayPal users, assisting with account management, payment processing, and invoice creation. Troubleshot account and transaction issues.
