Skills
Customer Support > Chat Support> Customer Support Inbound and Outbound
10+ Years
Experience highlights
Customer Service Representative
Lava Automation
·
September/2024
–
Present
In charge of answering calls from current and prospective clients seeking insurance quotes or policy modifications after business hours and setting up a callback to be contacted by the insurance agents during office hours.
Customer Ambassador – High Value Freelancer Support
Upwork
·
July/2021
–
Present
Responsible for resolving freelancer account concerns regarding their contracts, payments, account status, and disputes, and work cross-functionally to resolve other users issues through thoughtful, compassionate, and efficient communication via Live Chat and Email.
Account Representative
GC Services International LLC
·
September/2014
–
Present
Updating account status records; processing payments and refunds; contacting delinquent customers to obtain payment arrangements.
Customer Finance Advisor
Transcom Worldwide (Philippines)
·
March/2012
–
Present
Receiving and sorting incoming payments; documenting significant client concerns and requests for future call purposes. Managing the status of accounts and balances as well as discussing itemized charges on their bill if necessary.
