Skills
Customer Service & Support
10+ Years
Data Entry & Analysis
5-10 Years
Quality Assurance & Auditing
5-10 Years
Coaching & Calibration Facilitation
5-10 Years
MS Office Proficiency
5-10 Years
Virtual Assistance
2-5 Years
Performance Management & Reporting
5-10 Years
Admin Coordination
1-2 Years
Process Improvement (Lean Six Sigma Yellow Belt)
5-10 Years
Compliance Monitoring
5-10 Years
Experience highlights
Admin Coordinator - Quality
CottonImages
·
November/2024
–
Present
Ensured quality of printed shirts by monitoring camera feeds and checking outputs against daily product guidelines; communicated directly with the CEO and submitted detailed activity reports each day.
Performance Manager
HealthyBOS
·
December/2021
–
Present
Improved team performance and consistency by auditing communication, refining processes, and ensuring compliance with client standards; managed performance reporting, supported daily operations, and frequently served as Interim Supervisor.
Quality Analyst
Valor Global Inc.
·
February/2021
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Present
Handled QA for multiple healthcare lines of business including DOH Arizona, Xifin Inc., Rhythmedix, Premier Toxicology, and Tucson Medical Center Laboratory; audited voice calls and delivered daily, weekly, and monthly QA scorecard reports; conducted calibration sessions and facilitated QA discussions.
Quality Analyst
ARB Call Facilities
·
August/2019
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Present
Served as QA for multiple financial lines including Loan Originators, Collections, Hard Returns/Fraud, and Customer Support; led internal and external calibration sessions, facilitated QA talks, conducted coaching sessions, and prepared detailed analysis reports.
Quality Analyst
HCL Technologies
·
August/2017
–
Present
Quality Analyst for Apria Healthcare's Sleep CPAP Supplies line; audited US agent calls to identify gaps, ensured compliance, and implemented QA best practices to improve service quality and maintain consistent performance standards.
