Skills
Customer Service Representative
10+ Years
Finance & Analytical Skills
5-10 Years
Fraud Analysis & Risk Assessment
10+ Years
Experience highlights
Inventory Management
JPMorgan and Chase Co
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September/2022
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Case & Inventory Management: Monitor, prioritize, and track a "backlog" of claims or disputes (e.g., unauthorized transactions, merchant disputes) to ensure they are processed within assigned service levels.
Fraud Investigation: Review account activity, correspond with cardholders and merchants, and initiate chargebacks to recover funds.
Client Service: Act as the primary point of contact for clients filing claims, handle a high volume of inbound calls, issue temporary credits, and provide sta