Skills
Lead Generation & Prospecting
1-2 Years
Chat Support & Customer Engagement
1-2 Years
Sales Communication & Conversion
1-2 Years
CRM & Pipeline Management
6 Months to 1 Year
Written Communication (English)
2-5 Years
Experience highlights
ADMISSIONS SPECIALIST
ZONI AMERICAN HIGH SCHOOL
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December/2023
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Present
Managed 80–120+ inbound and outbound lead interactions weekly through calls, SMS, and email, ensuring fast response times and consistent engagement with prospective students. Increased overall enrollment by 150% within 5 months by implementing persistent follow-up systems, personalized outreach, and conversion-focused communication. Conducted lead nurturing and reactivation efforts that successfully recovered previously inactive inquiries and improved conversion opportunities. Qualified prospect
PROCESS EXECUTIVE
COGNIZANT
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January/2023
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Present
Handled 70–100+ customer interactions daily through phone and email while maintaining strong customer satisfaction and response efficiency.Identified customer needs and recommended relevant solutions, contributing to upselling opportunities and customer retention efforts.Applied persuasive communication and objection-handling strategies to resolve concerns and maintain positive customer relationships.Maintained detailed CRM documentation and accurately tracked customer interactions, follow-ups,
PROJECT-BASED AI ANNOTATOR
INNODATA
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November/2023
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Present
Reviewed and labeled hundreds of data points daily to support Large Language Model development initiatives. Maintained high accuracy and consistency while meeting strict quality assurance and productivity standards. Followed detailed annotation guidelines and completed tasks efficiently within required turnaround times in a remote work environment. Duly adhere to annotation guidelines for quality assurance
INSTRUCTOR II
PHINMA-ARAULLO UNIVERSITY
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June/2023
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Present
Delivered instruction to multiple college-level classes weekly, strengthening student communication and engagement outcomes. Designed lesson plans, assessments, and classroom activities that improved participation and learning efficiency. Utilized computer-mediated teaching tools to support effective remote and hybrid instruction delivery. Managed academic responsibilities, student concerns, grading, and documentation while maintaining organized workflows and timely task completion.
INSTRUCTOR I
WORLD CITI COLLEGES
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August/2023
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Present
Conducted specialization classes for 40+ students per class, maintaining engaging and organized instructional delivery. Developed assessment tools, instructional materials, and classroom management systems to improve learning effectiveness. Strengthened communication, presentation, and relationship-building skills through daily interaction with students and faculty members. Balanced teaching, lesson preparation, grading, and administrative responsibilities in a fast-paced academic environment.
