Skills
Customer service
2-5 Years
Social Media management
Less than 6 Months
Virtual Assistance
Less than 6 Months
Graphics Design
Less than 6 Months
Landing page design
Less than 6 Months
Video and audio editing
6 Months to 1 Year
Experience highlights
Virtual Customer Service Associate Level 2,
Amazon
·
May/2023
–
/
● Handling inbound calls from customers about retail orders, managing accounts, updating payment methods, tracking delivery, and providing support for North American and Canadian customers.
● I was awarded as one of the customer-obsessed CSAs during peak season.
● Awarded the most secure workstation. Keeping data and privacy according to the company’s policy
Project-Based Graphics Design and Social Media Management for Local Clients
Freelancing projects
·
October/2022
–
Present
● Creating and handling social media ads and scheduling posts for ads.
● Designing logos, profile banners, brochures, and calling or business cards and
providing designs for posting.
● Video editing and graphic design for small businesses and startups
Customer Support Specialist
BEX Global Solutions (Philippines) Inc. Bohol
·
August/2021
–
Present
● Taking inbound calls for customers (handling CRM), taking orders, and conducting retail invoices; handling returns and refunds
● Scheduling of customer callbacks for follow-ups, follow-ups, and return emails to customers.
● Schedule callbacks for follow-ups.
Customer Support Adviser
Results CX Newtown
·
September/2017
–
Present
● Taking inbound calls for customers (handling CRM), setting store appointments for customers, troubleshooting, and providing technical and technical support for consumer customers.
● Follow-up emails and scheduling callbacks for follow-ups
● Resolving the root causes of the customer's problem
Customer Support Adviser
Results CX Newtown
·
August/2015
–
Present
● Taking inbound calls for customers (handling CRM), setting store appointments for customers, troubleshooting, and providing technical and technical support for employees customers.
● Follow-up emails and scheduling callbacks for follow-ups
● Resolving the root causes of the customer's problem
