Experienced Customer Service & Technical Support Professional | Quality Assurance Specialist

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer service & tech support pro with 10+ years of experience in troubleshooting, quality assurance, and sales. Reliable & adaptable.

Skills & Experience

Skills

Technical proficiency, Customer service excellence and Time management expertise 10+ Years

Experience highlights

Quality Monitor Quality Monitor (Seasonal)

Fargo Travel Agency · March/2024 – Present

As a Quality Monitor at Fargo Travel Agency, I ensure our team delivers exceptional customer service and meets industry standards. My role involves evaluating interactions between agents and customers, providing constructive feedback, and implementing quality improvement initiatives. I help enhance the overall customer experience by maintaining rigorous quality control, ensuring our clients receive reliable and efficient travel services.
Skills: Quality Assurance Analysis · Customer Service Repr

Customer Service Representative / Proctor

OfficePartners360 · December/2020 – Present

Assessing high-stakes exams, critical certifications, and pre-employment screenings
through a system with unique sets of considerations. Providing high-level security to
proactively address suspicious behavior or respond to technical questions.
Skills: Confidentiality · Customer Loyalty · Customer Engagement · Customer Experience · Office Administration · Customer Service Representatives · Remote Control · Customer Interaction · Customer Support · Team Management · Interpersonal Skills ·

Advisor II, Customer Service, Technical & Sales

Concentrix · June/2012 – Present

*Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.
*Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
*Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
*Broke down and Evaluated user problems using test scr

Technical Support Representative

TeleTech Philippines · November/2010 – Present

Received training and certification from Barnes and Noble to represent the brand, explain the technical functions of mobile devices, and guide product selection by customers.

Inbound Sales Representative

Stream Global Services · May/2008 – Present

Used effective data analysis and sales strategies to increase profitability and develop systems or organizations for projects.

*Developed deep knowledge of customer business and relationship to company objectives.

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