Skills
Customer Experience Agent
6 Months to 1 Year
Salesforce.com • UCaaS • Contact Center as a Service (CCaaS) • Customer Relationship Management (CRM) • Partner Support
6 Months to 1 Year
Real-Time Surveillance Monitoring
6 Months to 1 Year
Experience highlights
Escalation Specialist (Scrap & Auto)
UCIT PHILIPPINES INC. (ECAM)
·
November/2025
–
Present
Conducted active real-time video surveillance monitoring across assigned properties to detect, track, and prevent unauthorized intrusion or criminal activity and led rapid response efforts during active incidents, managing high-priority security escalations and dispatching appropriate protocols to minimize risk.
Contact Center Agent (Pag-IBIG Fund Account)
PILIPINAS TELESERV INC.
·
March/2025
–
Present
Handled inbound customer inquiries regarding Pag-IBIG Fund programs, including Housing Loans, Modified Pag-IBIG II (MP2) Savings, regular savings, and membership registration and authenticated member identities and guided callers step-by-step through online portals, program requirements, and application procedures. Recorded interaction details, inquiries, and resolution steps accurately in the CRM database while upholding strict confidentiality and data protection standards.
Customer Experience Agent (DoorDash Account)
Alorica
·
January/2022
–
Present
Delivered real-time voice, chat, and email support to U.S.-based customers, delivery drivers (Dashers), and merchant partners to resolve active order and delivery issues and handled dynamic operational concerns including order delays, missing/incorrect items, live dispatch tracking, payment processing errors, and account adjustments. Applied active listening and empathy to de-escalate frustrated customers and partners, ensuring smooth delivery fulfillment and high customer satisfaction scores.
