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Jayson N.

BPO Team Leader, Email Campaign Specialist

Verified
$9/hr

Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced BPO Team Leader with a proven track record of managing high-performing customer service teams and driving key performance indicators to meet business objectives. Skilled in leveraging AI tools for lead generation, data enrichment, and executing targeted email marketing campaigns to boost engagement and conversion.

Skills & Experience

Skills

Marketing > Email Marketing 6 Months to 1 Year
Team leader, communications skill, costumer service, results oriented 5-10 Years

Experience highlights

Executive Assistant
Athena · June/2024 – /
Provides comprehensive executive support to the CEO by managing daily tasks, coordinating meetings, handling communications, and ensuring a seamless schedule across personal and professional commitments. Experienced in lead generation, data enrichment, and executing targeted email marketing campaigns to support business growth and outreach initiatives.
Team Leader
TaskUs · November/2016 – Present
Experienced in customer service and content moderation across various channels including email, inbound/outbound calls, and social media, with a strong background in the ridesharing industry. Skilled in coaching and motivating teams to consistently meet performance goals, while serving as a key liaison between team members, clients, and internal departments. Regularly participates in client calls, shares insights, and develops actionable plans to drive results.
Sales Representative
AVIDA Sales Corp · February/2010 – Present
Experienced in client representation and real estate transactions, with a strong focus on understanding client needs, maintaining clear communication, and guiding them through every stage of the buying or selling process. Skilled in property marketing, showings, contract negotiation, and transaction coordination to ensure smooth, successful closings. Well-versed in market analysis, industry trends, and committed to ongoing professional development and networking within the real estate sector.
Customer Service Representative
Sitel · May/2008 – Present
Experienced customer service representative in the telecom industry, skilled in handling inquiries, resolving technical and billing issues, and managing customer accounts across multiple channels. Adept at providing accurate product information, ensuring customer satisfaction, and identifying opportunities for upselling and service improvements. Committed to delivering empathetic support while maintaining detailed records and adhering to company protocols.
Technical Support Representative
Telus · November/2006 – Present
As a Technical Support Representative for a gaming console, I'm the go-to expert helping customers resolve technical issues with efficiency and care. Providing step-by-step guidance through phone, email, or chat.
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