Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
and replacement processing, customer support, patient assistance,
and team management. Experienced in resolving customer concerns,
coordinating patient care, and leading teams to achieve service goals
while maintaining accuracy and efficiency. Proficient in Shopify,
Gorgias, and Tebra, with strong communication, problem-solving, and
organizational skills focused on delivering exceptional customer and
patient experiences.
Skills & Experience
Skills
Experience highlights
Attend to customer inquiries via email
Process returns and replacement requests
First line of approval in processing refunds or store credits
Tools: Shopify and Gorgias
Ensure patients are informed of their upcoming appointments with the physician.
Check patients’ record accuracy.
Provides medical instructions to patients as advised by the physician.
Trains new hires in attending patient concerns and managing patient schedules
Tools: Tebra, MS Office
in the development of operating procedures; confers with him on matters affecting
personnel, policy and other administrative problems; makes complex operational
decisions; supervises a number of subordinate staff.
Manages and executes administrative, project, and executive support activities
associated with the office of a core division or equivalent component of the
Company.
within a year
Provided in-depth analysis regarding key performance indicators, identifying
outliers, areas of improvement and recommendations
Lead a pool of 28 real time analysts, 3 scheduling analysts and 3 supervisors
covering 6 different lines of business
actions
Ensured business continuity plan are engaged whenever necessary and opened
communication to clients and operational leadership
Top-tiered process improvement through provision of SOPs within WFM and
Operations Department
Lead a pool of 9 real time analysts and 2 scheduling analysts
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