Typist | Customer Service Representative

Verified

$5/hr

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Outline

Looking for Part-Time work (3 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Self-motivated and Excellent customer service skills

Skills & Experience

Skills

Above average typing skills and speed. 5-10 Years

Customer Support > Active Listening problem solving,chat support 5-10 Years

Experience highlights

Customer Service Representative

Teleperformance - T-Mobile Account · February/2022 – Present

-Handling inbound calls/outbound calls
-Adding plans and checking customer's wifi and data connection
-Promoting deals and promos for brand-new phones
-Collecting payments for delinquent accounts

Customer Service Representative

Concentrix - Onstar (US and Canada) General Motors ( Cadillac, Buick, GMC and Chevrolet) · August/2022 – /

-Handling inbound/outbound calls
-Adding plans, providing plan information
-Assisting members with account linking, app download, set up, and basic troubleshooting
-Roadside assistance, Vehicle unlock, Outbound call to vehicle for welfare check if needed.

Customer Service Representative

Teletech - United Health Care and CVS Pharmacy Account · January/2021 – Present

-Handling inbound/outbound calls
-Checking patient's plan coverage
-Processing claims
-Checking patient's prescription
-Scheduling medical appointments (check-up, surgery)
-Scheduling appointments for Covid Vaccine and PCR test

Customer Service Representative

Alorica - Amazon Account · September/2019 – Present

-Handling inbound calls/outbound calls
-Handling Chat Support (Chatting with 2-3 customers at a time)
-Tracking customer orders and returned items
-Processing returns and refunds
-Contacting third-party sellers on behalf of the customers

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