Technical Customer Support Representative

Verified

$15/hr

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Outline

Looking for Freelance work (10 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

As an experienced professional, I have gained a wide range of skills and abilities while ensuring accuracy, efficiency, and optimized outcomes.

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Attention to detail 2-5 Years

Handling Confidential Information 2-5 Years

Office and Administration > Data Entry > Encoding 1-2 Years

Web Programming > CSS 6 Months to 1 Year

Web Programming > HTML 6 Months to 1 Year

Customer Support > Ecommerce > Shopify 1-2 Years

Call Center Agent Less than 6 Months

Experience highlights

Technical Customer Service Representative

Jotform · July/2024 – /

● Provide technical support to customers via thread resolving inquiries related to form creation and integration on the Jotform platform.
● Troubleshoot and resolve customer issues related to form functionality, payment integrations, account usage, and other technical aspects of the Jotform service.
● Guide customers through step-by-step instructions to help them optimize their use of Jotform features.
● Collaborate with the development team to escalate and resolve complex technical issues.

Outpatient Psychological Office Intern

National Center for Mental Health · November/2023 – Present

● Provided support and guidance to clients throughout the assessment
procedures, fostering a comfortable and therapeutic environment.
● Administered standardized tests and assessments to evaluate client’s
cognitive, emotional, and behavioral functioning.
● Compiled comprehensive reports of assessment findings.
● Demonstrated professionalism and adherence to ethical guidelines in
handling sensitive client information.
● Developed strong interpersonal skills through interactions with diver

Customer Service Representative

Channelwill — Shopify SaaS · November/2022 – Present

● Provide prompt and professional support via live chat for Shopify apps, ensuring adherence to a 60-second first-time reply rule.
● Handled an average of 37 tickets per shift across four apps, including review management, back-in-stock notifications, quoting products, and upselling.
● Coordinated with potential partnerships to enhance service offerings and customer satisfaction.
● Successfully resolved basic CSS customization, contributing to overall customer satisfaction and app function

Call Center Agent

iQor · November/2021 – Present

● Establish positive rapport with callers, managed incoming calls efficiently,
and screened customers.
● Utilized telesales expertise to swiftly engage callers and pursued
opportunities for upselling.
● Answer calls promptly, resolve queries politely and efficiently, and assist
colleagues with call management.
● Workedefficiently in a fast-paced work environment, ensuring accuracy and
enthusiasm.
● Provide accurate product information utilizing software and databases.

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