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Lenneth D.

Customer Service Representative

Verified
$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Excel in Customer Service with strong communication and problem-solving skills, ensuring client satisfaction and handling issues efficiently.

Skills & Experience

Skills

Slack 1-2 Years
Google sheet 1-2 Years
calendly 1-2 Years
WhatsApp 6 Months to 1 Year
Aircall & Vici Dialer 1-2 Years
Salesforce CRM 6 Months to 1 Year
Netsuite oracle 6 Months to 1 Year

Experience highlights

Customer Service Representative / Virtual Assistant
Synergists Corporate Solutions · January/2024 – Present
• Respond to inquiries from customers who purchased furniture from OSMEN.
• Provide detailed product information and resolve any concerns.
• Answer and reply to customer emails regarding concerns with their furniture items.
• Use Salesforce to log and track customer issues, ensuring accurate follow-up.
• Process sales adjustments in NetSuite as requested by salespeople.
• Provide ongoing customer support while handling administrative responsibilities.
Appointment Setter & Sales
JCON BPO · January/2023 – Present
• Verify and qualify the customer status in-regards to exposure to Zantac
• If the patients are qualified; a retainer will be sent to sign over to their email and schedule
a callback from lawyer
• Selling testing kit to the patience who has a Medicare part A & B Insurance.
• If the patient is currently on a disability and they’re not receiving any disability benefits
then they’re qualify to receive a benefit through SSDI.
Avatar Campaign/ Nonvoice & Life Insurance
Six Eleven Global Services · January/2022 – Present
• Use pre-recorded voice prompts to communicate with customers
• Lead customers through queries, concerns, or support issues using the avatar system
• Respond to customer requests or questions by selecting
appropriate pre-recorded messages.
• Identify and target potential clients interested in life insurance
policies.
• Present, promote, and sell life insurance and annuities based on the client’s financial situation and needs.
• Meet with prospective clients to understand financial goals
Senior High School Teacher
Valdez Mother and Child Asean College Foundation Inc. · January/2018 – Present
• Senior High School Teacher
• Math Club Moderator & Math Club Department Head
• Plan, prepare, and deliver engaging lessons that meet curriculum standards.
• Create detailed lesson plans aligned with the curriculum.
• Set learning objectives and prepare resources, including handouts and multimedia.
• Attend staff meetings and professional development workshops.
• Update parents on their child’s progress through meetings, emails, or calls.
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