Skills
Slack
1-2 Years
Google sheet
1-2 Years
calendly
1-2 Years
WhatsApp
6 Months to 1 Year
Aircall & Vici Dialer
1-2 Years
Salesforce CRM
6 Months to 1 Year
Netsuite oracle
6 Months to 1 Year
Experience highlights
Customer Service Representative / Virtual Assistant
Synergists Corporate Solutions
·
January/2024
–
Present
• Respond to inquiries from customers who purchased furniture from OSMEN.
• Provide detailed product information and resolve any concerns.
• Answer and reply to customer emails regarding concerns with their furniture items.
• Use Salesforce to log and track customer issues, ensuring accurate follow-up.
• Process sales adjustments in NetSuite as requested by salespeople.
• Provide ongoing customer support while handling administrative responsibilities.
Appointment Setter & Sales
JCON BPO
·
January/2023
–
Present
• Verify and qualify the customer status in-regards to exposure to Zantac
• If the patients are qualified; a retainer will be sent to sign over to their email and schedule
a callback from lawyer
• Selling testing kit to the patience who has a Medicare part A & B Insurance.
• If the patient is currently on a disability and they’re not receiving any disability benefits
then they’re qualify to receive a benefit through SSDI.
Avatar Campaign/ Nonvoice & Life Insurance
Six Eleven Global Services
·
January/2022
–
Present
• Use pre-recorded voice prompts to communicate with customers
• Lead customers through queries, concerns, or support issues using the avatar system
• Respond to customer requests or questions by selecting
appropriate pre-recorded messages.
• Identify and target potential clients interested in life insurance
policies.
• Present, promote, and sell life insurance and annuities based on the client’s financial situation and needs.
• Meet with prospective clients to understand financial goals
Senior High School Teacher
Valdez Mother and Child Asean College Foundation Inc.
·
January/2018
–
Present
• Senior High School Teacher
• Math Club Moderator & Math Club Department Head
• Plan, prepare, and deliver engaging lessons that meet curriculum standards.
• Create detailed lesson plans aligned with the curriculum.
• Set learning objectives and prepare resources, including handouts and multimedia.
• Attend staff meetings and professional development workshops.
• Update parents on their child’s progress through meetings, emails, or calls.