Skills
Email management Calendar management Data entry Appointment scheduling Travel planning Document creation (Word, Excel, Google Docs)
10+ Years
Tenant Management & Communication,Property Operations & Coordination,Administrative & CRM Skills
10+ Years
Experience highlights
Customer Support Representativ
Elite Appliance Service
·
January/2023
–
Present
Handle inbound calls and assist customer inquiries
Schedule and manage service appointments
Dispatch technicians based on availability
Update records and track service requests
Coordinate with technicians and provide customer updates
Handle follow-ups, reschedules, and escalations
Freelance Virtual Assistant
Freelance Virtual Assistant
·
December/2021
–
Present
• Managed tenant and client inquiries daily via phone, email, and chat, ensuring high
satisfaction
• Coordinated maintenance requests, scheduled repairs, and followed up with tenants and
vendors
• Processed rent payments, verified transactions, and maintained accurate records in
property management systems
• Provided updates on lease agreements, payments, and property-related concerns
• Maintained and updated tenant and property records in CRM/property management
platforms
Customer ServiceRepresentative
Convergys Philippines
·
December/2012
–
Present
Handles Tv and internet subscription
Customer Support Specialist
Sitel Philippines
·
November/2008
–
Present
Handles major credit & debit cards abroad