Skills
Customer service
10+ Years
Admin
2-5 Years
Coaching
1-2 Years
Sales
5-10 Years
Analysis
1-2 Years
Social media
1-2 Years
Experience highlights
CX Tech Support
Hospitable.com | Magic EA Inc
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August/2026
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Present
Assisted customers with technical questions and product issues through live chat and email, using troubleshooting, research, and clear communication to resolve support tickets. Identified issues, provided product guidance, documented findings, and routed / escalated cases appropriately across Hospitable’s products, property management system, affiliated travel agencies, integrations, API, and connected devices.
General Virtual Assistant / HR Support
Go Hire Virtual
·
January/2025
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Present
Lead generation, appointment setting, cold calling, automate with Google App scripts, and verbal script refinement.
Served as internal Virtual Assistant Admin / HR Generalist support: employee onboarding, timekeeping, and query resolution.
Produced social media content in support of client marketing efforts.
Subject Matter Expert (SME) / Training Coach Assistant
Verizon | Afni – OFC
·
January/2023
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Present
Supported new-hire fundamentals training and nesting as a Coach Assistant, reinforcing product and process knowledge.
Continued core CSR duties (device activations, appointments, troubleshooting) following lateral transfer after a QA team realignment.
Quality Assurance Apprentice
Verizon | Afni – Fairview
·
April/2022
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Present
Audited call recordings against quality standards; compiled data reports for management calibration and investigative requests.
Provided insights and recommendations to support coaching and trainee orientations.
Customer Service Rep (Sales & Tech Support)
Verizon | Afni – OFC
·
September/2019
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Present
Handled device activations, appointment setting, and troubleshooting for a combined sales and tech support queue.
Provided plan walkthroughs and recommended solutions to reduce cancellations and improve retention.
