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Celine O.

Client Relationship | Admin Support | Executive Assistant

Verified
$20/hr

Outline

Looking for Full-Time work (8 hours/day) at $20/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm Celine, a dedicated professional with a deep passion for enhancing client relationships and developing top-tier customer service.

Skills & Experience

Skills

Customer Support 10+ Years
Customer Support > Customer Relationship Management 5-10 Years
Office and Administration 5-10 Years
Subject Matter Expert / Technical Support 10+ Years
Typing, Editing and Proofreading 5-10 Years

Experience highlights

Admin Assistant to CEO
IPC Fitness · April/2024 – Present

Admin Assistant to CEO (Part Time)
IPC Fitness
Industry: Fitness Training and Coaching

Tasks / Job Summary:
- Admin Assistant to CEO, Update spreadsheets, Process payments, refunds and credits
- Implement SOPs, policies and procedures, Process membership pauses and cancellations
- Check-in with clients, Client Communications, Draft emails and messages

Remote Account Manager
Paver · July/2024 – Present

Remote Account Manager (Part Time)
Paver
Industry: Paving and Supplies Contractor

Tasks / Job Summary:
- Sales Project - Assist paver installers, contractors and homeowners
- Create and update sales orders, Resolve order and warranty issues in the sales department
- Implement policies and procedures, Team huddle to discuss issues and concerns

Client Manager, Client Success Manager, Recruitment and Hiring Specialist
Traffic Ads / World Marketing · January/2021 – Present

Client Manager, Client Success Manager, Recruitment and Hiring Specialist
Traffic Ads / World Marketing
Industry: Marketing and Advertising for Construction and Real Estate

Tasks / Job Summary:
- Onboarding Process for clients, Database Management, Lead Generation, Process Payments
- Client Communications, Email Marketing, Proofread Documents, Draft emails and messages
- Recruitment and Hiring Specialist, Screen resumes and applicants, Create Workflows

Client Success Manager, Executive Assistant, Financial Planning Assistant
AUR & ALL Financial · August/2019 – Present

Client Success Manager, Executive Assistant, Financial Planning Assistant
AUR & ALL Financial
Industry: Financial Services, Financial Planning, Insurance and Investments

Tasks / Job Summary:
- Client Relations, Database Maintenance, Check and Revise Statement of Advice
- Proofread Documents, Draft emails and messages, Handle Client Communications
- Organize Files, Prepare and submit forms, Email Management, Calendar Management

Printer Hardware-Software Technical Specialist, Functional Trainer
LEXMARK Research and Development Corporation · May/2011 – Present

Printer Hardware-Software Technical Specialist, Functional Trainer
LEXMARK Research and Development Corporation
Industry: Printing, Hardware, Software and Solutions

Tasks / Job Summary:
- Hardware-Software Tech Support, Customer Support, Assist with Managed Print Services
- Installation and Setup, Part and Supply Recommendations, Driver and Software updates
- Train new hires, Assist with Pre-Operations, Real-Time Coaching, Facilitate Team Meetings

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