Skills
Sales
2-5 Years
Cusomer service, adminstrative work
2-5 Years
AI & AUTOMATION
Less than 6 Months
Experience highlights
Customer Service and Sales Specialist
ACCENTURE
·
March/2024
–
Present
I handled customer interactions through inbound calls, assisting with concerns, identifying their needs, and finding the right solutions. I also actively sold and upsold services, recommending options that best matched each customer’s needs while meeting sales targets. My strong performance in both customer service and sales helped me become a Top-Performing Agent.
Customer Service Associate
Foundever
·
August/2019
–
Present
At Foundever, I handled customer inquiries and resolved concerns through calls, live chat, and email, using Zendesk to manage customer interactions efficiently. Through consistent performance and strong customer support skills, I became a Top Agent for both Chat and Email and was later trusted to take on the role of a Subject Matter Expert (SME), where I supported other agents and helped resolve more complex concerns.
