Skills
Customer Support (Voice, Chat, Email)
Less than 6 Months
Communication & Active Listening
Less than 6 Months
Time Management & Productivity
Less than 6 Months
Experience highlights
Customer Service Experience
Conduent
·
January/2024
–
Present
I supported airline customers by helping them book flights, check seat availability, and make changes to their itineraries. The role required accuracy, multitasking, and handling time-sensitive concerns efficiently.
Customer Service Representative
Alorica
·
August/2023
–
Present
I supported telecom customers by helping them understand their bills, resolve past-due balances, and address account-related concerns. I focused on clear communication, problem-solving, and ensuring customer satisfaction.
Customer Service Representative
Concentrix
·
October/2022
–
Present
I supported healthcare customers by helping them place medical supply orders, check insurance eligibility, and verify accounts. This role required empathy, attention to detail, and clear communication to ensure accurate and timely service.
