Skills
Customer Support > Active Listening
10+ Years
Good communication, problem solving, attention to detail, and resourefulness.
10+ Years
Time management and attention to details
10+ Years
Team player, coachable
10+ Years
Typing Speed and Accuracy, Attention to Detail and Confidentiality and Data Security
10+ Years
Experience highlights
Senior Process Expert
Cognizant
·
May/2017
–
/
Support US Medicare members in terms of coverage and benefits, interpretation of claims, billing for Medicare Part C, Part D and Medigap plans.
UM Intake
Accenture Philippines
·
March/2014
–
Present
Process Prior Authorization request from both Providers and Members of US Medicaid Health plan.
US Healthcare Customer Service Representative
People Support Philippines
·
August/2010
–
Present
Providing support to Blue Cross Blue Shield of California Under 65 members in terms of coverage and benefits, billing, PCP change as well as plan comparison.
Customer Service Representative
Etelecare Global Solutions
·
May/2008
–
Present
Provide support to AOL members in terms billing and subscription concerns
