Customer Service Representative, Purchasing/ Buying Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Purchasing and Customer Service Professional with over 8 years of international experience in procurement, supply chain and aftersales service.

Skills & Experience

Skills

customer service representative 5-10 Years

E-Commerce > Inventory Management > Purchasing 2-5 Years

Experience highlights

Buying Support Assistant

Qatar Duty Free · August/2019 – Present

- Managed the end-to-end data entry and tracking of purchase orders in the ERP system, ensuring a smooth and
transparent supply chain for goods. - Maintained accurate product databases, including listings, pricing, and promotional content, ensuring data integrity for
commercial operations. - Verified proforma invoices and fostered positive communication with a diverse portfolio of international suppliers. - Systematically updated key documents including shipment tracking files and contracts

Guest Services Agent

Qatar Duty Free · October/2014 – Present

- Delivered high-level customer service and resolved complex complaints (purchases, exchanges, refunds) via mail and telephone in a high-pressure international airport setting.
- Coordinated cross-functionally with Finance, Purchasing, and Logistics departments to accurately process customer
returns, enhancing the post-purchase experience.
-Consistently prepared and submitted weekly and monthly status reports to management, providing insights into
customer feedback and operational issues.

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