General Virtual Assistant/ Customer Service VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

5+ years of experience in customer service, administrative support, basic graphic designing and training facilitation,

Skills & Experience

Skills

Office and Administration > Administrative Support; Email Management, Calendar Management, Excellent Communication Skills, Graphic Designing 1-2 Years

Experience highlights

Technical Solutions Specialist

Concentrix · May/2024 – Present

• Delivered troubleshooting and technical support to clients, reducing downtime.
• Documented customer interactions following SOPs.
• Promoted products and services, supporting revenue growth.

Training Specialist

Transcom Worldwide · November/2022 – Present

• Facilitated engaging training sessions (in-person & virtual) to improve employee performance and knowledge retention.
• Designed training materials and collaborated with SMEs to ensure accurate and updated content.
• Conducted post-training evaluations, resulting in 15% improvement in training effectiveness scores.
• Utilized digital tools to enhance learner engagement and accessibility.

Customer Service Support

Transcom Worldwide · January/2022 – Present

• Delivered frontline customer support, resolving billing and service issues with a 95% resolution rate.
• Executed retention strategies, reducing churn by 12%.
• Supported administrative tasks, including data entry and account updates.

English as Second Language Tutor

Hatchlink Inc · December/2019 – Present

• Conducted personalized ESL sessions for international learners, improving student fluency and confidence.
• Developed tailored lesson plans, leading to 20% higher student progress rates.
• Delivered group and one-on-one classes via Zoom and Google Classroom.

Inbound Call Center Agent

Ubiquity Global Services · March/2017 – Present

• Provided customer support for banking/financial clients, ensuring compliance with data security standards.
• Handled account inquiries and fraud investigations with a 98% accuracy.
• Cross-sold financial products, contributing to increased client engagement.

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