Skills
Customer Satisfaction
5-10 Years
Customer satisfaction focus
5-10 Years
5-10 Years
Attention to detail
5-10 Years
Communication
5-10 Years
Multitasking
5-10 Years
Medical Records Management
1-2 Years
- Customer Service
5-10 Years
Billing and Account Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Medical Records Specialist / SME
Minimally Invasive Procedure Specialists - VSS
·
January/2025
–
/
Managed coordination and processing of patient medical records. Requested and followed up on records from hospitals and healthcare facilities, processed new patient forms, and coordinated with patients, providers, and facilities regarding record requests.
Healthcare Member and Provider Support Representative
Optum Global Solutions - UMR
·
January/2022
–
Present
Provided healthcare insurance support handling benefit and eligibility verification, explained coverage and deductibles, and assisted members and providers with insurance-related inquiries in fast-paced environment.
Subject Matter Expert and Customer Service Representative
Sykes Asia (Foundever)
·
January/2018
–
Present
Handled telecommunications and healthcare accounts. Provided customer support for AT&T Prepaid and Centene Insurance Ambetter account, managing billing, account management, troubleshooting, benefit verification, and healthcare inquiries.
