Healthcare Virtual Assistant

Verified

$10/hr

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Outline

Looking for Freelance work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Healthcare Virtual Assistant with 9+ years of U.S. healthcare support experience in dental, medical, and insurance sectors. Skilled in remote patient communication, insurance verification, claims processing, EHR/EMR management, and appointment coordination. Adept at handling sensitive data with strict HIPAA compliance and supporting healthcare teams in fast-paced virtual environments. Proficient in tools like Availity, Exchange, and various EMR platforms.

Skills & Experience

Skills

Customer Support > Insurance > Medical Insurance 5-10 Years

Dental Virtual Assistant 2-5 Years

Claims Processing, Insurance Verification, Authorization, Medical Records 5-10 Years

Experience highlights

Dental Virtual Assistant

Western Oral Facial Surgery & Dental Implant Center · March/2022 – Present

• Verified insurance benefits and pre-authorizations for dental procedures through online portals and phone calls.
• Created and sent referral letters for extractions, implants, and follow-up care.
• Managed claim submissions daily, ensuring on-time processing and revenue flow.

Clinical Intake & Correspondence Specialist

Blue Cross Blue Shield (via Cognizant) · September/2022 – Present

• Processed authorization requests for mental health services, reviewing eligibility and medical necessity.
• Communicated with providers via portals and correspondence letters to finalize approvals.
• Verified coverage through Exchange and Availity; ensured all documentation met payer requirements.
• Reviewed EMR documentation to support claims and authorizations.

Managed Care Specialist

Dexcom (via Cognizant) · March/2019 – Present

• Reviewed orders and compliance documents (CMNs, AOBs) for CGM device coverage.
• Initiated and tracked insurance authorizations via fax and online systems.
• Maintained HIPAA standards in handling patient records and communications.
• Coordinated with insurance companies for benefits and claim resolutions.

Customer Service Advocate

Cigna Global Health (via Hinduja Global Solutions) · March/2015 – Present

• Responded to global provider and member inquiries regarding healthcare benefits and claims.
• Resolved payment disputes, processed reissuance requests, and verified insurance coverage.
• Delivered high-quality service while managing large call volumes in a healthcare setting.

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