Skills
Marketing > CRM > Microsoft Dynamics 365
1-2 Years
Office and Administration > Google Suite
2-5 Years
Office and Administration > Microsoft Excel
2-5 Years
Office and Administration > Microsoft Word
2-5 Years
Experience highlights
SENIOR AGENT
IQOR
·
July/2022
–
/
Senior CSR in a telco BPO handling escalations, billing, and technical concerns while ensuring quick resolution and high customer satisfaction. Consistently identified sales opportunities, promoted services, and met targets. Also supported team members through coaching and floor assistance.
Advisor I, Sales
CONCENTRIX
·
March/2021
–
Present
Handled inbound and outbound customer interactions, promoting products and services while meeting sales targets. Assisted customers with inquiries, account management, ensuring a positive experience.
FLIGHT ATTENDANT
KUWAIT AIRWAYS
·
May/2007
–
Present
Ensured passenger safety and comfort by delivering exceptional in-flight service and following all safety procedures. Assisted passengers with boarding, seating, and in-flight needs while handling concerns professionally.
SALES ASSISTANT
KASCO GOURMET
·
May/2006
–
Present
Follow up on daily sales, requisition and operation.
Attending telephone calls with the customer.
Cashier.
Inventory.
Encoding.
Prepare staff duty roaster and schedules of staff and time cards.
Handling outside buffet party as well as the airline catering.
Giving the customer good services of our product.
Take the immediate action of their comments.
AGENT
QATAR AIRAWAYS
·
January/2005
–
Present
Handled basic cargo operations, including loading, unloading, and documentation, while assisting with airline reservations such as booking, rebooking, and customer inquiries.
