Operations, Administrative & Customer Support Professional | Virtual Assistance | Content Moderation

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Native

Professional Summary

Creative and operations professional with 10+ years of experience across short-form video editing, social media content, customer support, production support, content moderation, and administrative workflows. I create social media carousels, short-form videos, and ad creatives using Canva and CapCut, with a focus on hooks, pacing, captions, B-roll, visual flow, and clear CTAs. I also use AI tools such as ChatGPT, Gemini, Creatify, Freepik, and contactinfoh to support content production. Beyond creative work, I bring strong experience in high-volume operations, quality assurance, issue investigation, client communication, documentation, and deadline-driven workflows. I’m detail-oriented, organized, adaptable, and comfortable working independently in remote environments.

Skills & Experience

Skills

Design > Graphic Design Less than 6 Months

Office and Administration > Quality Assurance 5-10 Years

Content Moderation 2-5 Years

Client Support 5-10 Years

~Data Entry 5-10 Years

- Customer Service 5-10 Years

Operations Support 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

JIRA 2-5 Years

Basic Graphic Design>Canva Less than 6 Months

Ticket Management 5-10 Years

Canva> Basic Photoshop> 2D Design > Autocad > Sketchup > Capcut Less than 6 Months

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Design > Canva Graphic Design > Video Editing Less than 6 Months

System Testing 5-10 Years

Experience highlights

Graphic Designer / Video Editor

Direct Client · April/2026 – Present

Created social media carousels, CTV creatives, and short-form direct-response ads for Meta and TikTok using CapCut and Canva. Built Debt Relief and Final Expense content with hooks, captions, B-roll, pacing, and CTAs.

Content Moderator

TaskUs Inc. · January/2022 – Present

Reviewed 1,000+ user-generated posts daily for safety and compliance. Flagged inappropriate or non-compliant content accurately across high-volume and complex review queues.

Lead Production Support

8Layer Technologies Inc. · March/2021 – Present

Primary liaison among clients, prospects, managers, and developers. Led demos and onboarding, supported users, tested system updates, documented defects, and coordinated fixes.

Seasonal Account Customer Service Representative

Inspiro · October/2020 – Present

Handled 30-40 daily e-commerce calls plus email and chat for refunds, replacements, order updates, expedites, and product information. Maintained reliable service during holiday peaks.

Operations Specialist

GameOps Inc. · January/2019 – Present

Managed 50-75+ daily player tickets across multiple mobile games including bugs and account requests. Reproduced issues, logged confirmed bugs in Jira, and coordinated escalations.

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