Skills
Technical / computer support
10+ Years
Human Resources > Onboarding
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
10+ Years
Windows
10+ Years
HELPDESK SUPPORT
5-10 Years
Workforce Management
2-5 Years
Job posting
2-5 Years
- Customer Service
10+ Years
Candidate Screening
2-5 Years
Background Checking
2-5 Years
Customer Support > Chat Support >Technical Support
10+ Years
Network Troubleshooting
5-10 Years
Hardware Troubleshooting
10+ Years
MacOS
5-10 Years
IT Recruitment
2-5 Years
Experience highlights
WFM
Hungerrush
·
February/2022
–
Present
• Managed the end-to-end recruitment process for technical and non-technical positions.
• Worked closely with hiring managers to understand staffing requirements.
• Created and posted job advertisements across online job boards and social media platforms.
• Sourced qualified candidates through referrals, networking, and online recruitment channels.
• Screened resumes and conducted phone, virtual, and in-person interviews.
• Coordinated interview schedules between hiring managers and candida
IT Recruiter / Workforce Management
Hungerrush / OrdrAI
·
January/2022
–
Present
Managed end-to-end recruitment for technical and non-technical positions. Sourced candidates, screened resumes, coordinated interviews, conducted background checks, and assisted with onboarding.
Helpdesk Support Level 1.5
Atos Information Technology, Inc.
·
January/2016
–
Present
Delivered remote technical support for hardware, software, and OS issues. Diagnosed and resolved desktop/laptop problems on Windows and macOS. Escalated complex issues and maintained accurate documentation.
Technical Support Representative (Tier 2)
Ibex Global
·
January/2015
–
Present
Assisted customers with internet connectivity and hardware issues. Guided users through troubleshooting procedures while maintaining high-quality customer service.
Technical Support Representative (Tier 2)
PCM BPO, LLC
·
January/2012
–
Present
Troubleshot desktop, laptop, software, networking, mobile phone, and tablet issues. Provided technical product support and documented resolutions.
