E-commerce Customer Support | Shopify | Order Management | Admin Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an E-commerce Customer Support and Administrative Support professional with hands-on experience in Shopify order management, customer inquiries, delivery concerns, returns, refunds, cancellations, and case follow-ups.

I currently provide on-call support for a Shopify store, handling customer emails, order tracking, supplier and fulfillment coordination, and issue resolution.

Previously, I worked as an Operations & Claims Coordinator in logistics, handling claims, incident investigations, documentation, data tracking, reporting, reverse logistics, and coordination with internal teams and third parties.

I can support your business with:
• Shopify order management & customer support
• Email and customer communication
• Order tracking and issue resolution
• Returns, refunds, cancellations & replacements
• Supplier/fulfillment coordination
• Administrative support, data entry & reporting
• Google Sheets & Microsoft Excel

Skills & Experience

Skills

Data Entry 6 Months to 1 Year

Customer Service Representative Less than 6 Months

Shopify & E-commerce Support Less than 6 Months

Customer Support » Email Support Less than 6 Months

Admin & Operations 6 Months to 1 Year

Experience highlights

E-commerce Customer Support Specialist

Shopify · August/2026 – /

Handled Shopify customer support, including order management, tracking, delivery issues, returns, refunds, cancellations, replacements, customer communication, and coordination with suppliers and fulfillment partners.

Operations and Claims Coordinator

F2 Logistics (Supply Chain & Business Solutions) · October/2025 – Present

Coordinated operations, claims, documentation, data tracking, reverse logistics, incident investigations, reporting, SOPs, and administrative follow-ups with internal teams and third parties.

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