Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
support.
● Handled customer escalations through chat and email, ensuring timely and professional
responses.
● Coordinated with various departments to identify solutions and resolve customer
concerns effectively.
● Identify customer needs and help customers use specific features
● Share feature requests and effective workarounds with team members
● Follow up with customers to ensure their technical issues are resolved
● Keep track of the team’s performance
● Handle regular meetings and product trainings
● Time keeping
● One on one coaching
● Trained and regularly mentored associates on performance-oriented strategies and
customer service techniques.
● Collaborated with upper management to improve customer service processes.
Duties and Responsibilities- Customer Service Representative
● Resolved customer complaints while prioritizing customer satisfaction
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs and wants
support.
• Provided excellent customer care by responding to requests, assisting with product selection
and handling
ordering functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and
resolving
problems swiftly.
• Educated customers about billing payment processing and support policies and procedures.
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