Team Leader

Verified

$7/hr

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Outline

Looking for Full-Time work (9 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Operation, problem-solving, boosting productivity, and driving team success

Skills & Experience

Skills

Customer Support 10+ Years

Team Leadership 10+ Years

Problem solving skill 10+ Years

Screening and Interviewing 5-10 Years

Client Service 10+ Years

Experience highlights

TEAM LEADER – TECHNICAL

Foundever (Sykes) · March/2018 – /

Oversee daily activities of agents, ensuring productivity, adherence to processes, and making sure that the team morale stays high.
Positioned as the go-to person for customer-related issues, as well as administrative and customer-related concerns.
Track metrics like quality scores, average handle time, and customer satisfaction to evaluate both individual and team performance.
Provide ongoing training, feedback, and support to help team members improve their skills and stay aligned with company

Project Onboarding Specialist

Sykes Asia Inc · July/2017 – Present

Play a vital part in the effective start and execution of new projects or accounts inside our company.
Make sure that everything goes smoothly from the planning to the execution stages by assisting with important process implementation, cooperation, and communication
Communicating effectively, attention to detail, and proactive problem-solving skills will be essential in driving the success of our startup initiatives.
Facilitate the onboarding process for new clients or accounts, ensuring a seam

TEAM LEADER - CUSTOMER SERVICE

Sykes Asia Inc · June/2016 – Present

Works hand in hand with the HR Sourcing Team regarding conducting the final interview for the successful candidate.
Leads and manages a team of agents in the execution of call center operations activities (taking calls, addressing customer issues/complaints, placing sales orders and bills and payments) Provides positive and constructive feedback on what individual team members need to do in order to attain their target.
Handles escalation calls from agents, exercising understanding on whether or

TECHNICAL SUPPORT REPRESENTATIVE - TELCO

Sykes Asia Inc · December/2014 – Present

Handled Voice account for TELCO Company then pioneered as Chat Agent.
Assist the customer regarding Internet DSL connectivity which includes setting up modem, routers and wireless connectivity.
Must ensure to provide customer assistance regarding Pending Order
Translated complex technical issues into digestible language for non-technical users. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Identified pot

TECHNICAL SUPPORT REPRESENTATIVE - TELCO

Teleperformance · April/2013 – Present

Handled a TELCO Account
Provided Tier 1 support to non-technical internal users through desk-side support services.
Maintains a calm demeanor and handles or diffuses consumers who are not satisfied with the service
Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company..
Makes recommendations to customers that are relevant to their requirements and promotes Clients products and services. (Upsell)

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