Data Entry Clerk

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

BCP, BPO Real-Time Analyst, major in excel reporting, creates executive level reports, major in workforce management.

Skills & Experience

Skills

Reporting and Documentation 10+ Years

Tools Issue management 10+ Years

Written reports and analytics 2-5 Years

Data entry and management, Microsoft Excel, Analytical Skills, Time management 10+ Years

Experience highlights

Senior Workforce Analyst

Teleperformance Philippines · February/2020 – /

• Collaborates with Key Departments for BCP Planning or Emergency BCP.
• Coordinates with Site Leaders for any Business impacting events
• Creates enterprise level reports
• Monitoring of Weather, Earthquake, Road closures, Festivals, or events that impacts staffing.
• Initiate BCP calls and provide recommendations to minimize business impact.

Real-Time Analyst

Teleperformance Philippines · September/2013 – Present

• Monitors call volume
• Flag agents status
• Keep track of projects KPI
• Drives profitability
• Keeps MTD, YTD records
• Point of contact for tool outages
• Collaborates with operations and help them achieve their KPIs
• Creates hourly interval reports
• Creates end of day reports

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