Skills
Customer Service Rep
2-5 Years
Employee Relations
5-10 Years
Experience highlights
Sr. Business Associate
TechMahindra Vcustomer
·
August/2017
–
/
I work closely with leadership and department managers to align human resources strategies with business goals. My role involves providing guidance on HR matters such as employee relations, talent management, workforce planning, performance management, and organizational development. I also serve as a key point of contact for employees, helping resolve issues, fostering a positive work culture, and ensuring compliance with employment laws and company policies.
Customer Service Representative
TechMahindra Vcustomer
·
May/2014
–
Present
As a Customer Service Representative, I serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. My role involves responding to phone calls, emails, and chats in a timely and professional manner, addressing questions about products or services, troubleshooting problems, and offering solutions that meet customer needs.
