Customer Service Specialist | Phone, Email & Live Chat Support"

Verified

$9/hr

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Outline

Looking for Part-Time work (4 hours/day) at $9/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am John Randale Rovero, a customer care professional with 10+ years of experience in customer service, technical support, and sales. At PayPal, I managed accounts, disputes, and specialized support for Venmo debit cards, crypto, and Pay with Venmo. As a Subject Matter Expert at Teletech, I handled escalations, Ombudsman-level complaints, and agent performance feedback. My background also includes direct sales and retail operations, sharpening persuasive communication and problem-solving skills.

💼 Skills & Tools:

Customer care & dispute resolution

Technical troubleshooting & escalation handling

CRM expertise: Zendesk, Salesforce, Siebel, Workday

Strong adaptability in remote environments

🎯 I deliver clear communication, efficient issue resolution, and CRM-driven workflow management to help businesses strengthen customer relationships and achieve service excellence remotely.

Skills & Experience

Skills

Customer service > Sales Representative > Customer Support 10+ Years

Dispute Resolution 5-10 Years

Sales Consultant 2-5 Years

Customer Experience & Email Support Specialist 5-10 Years

Account Management 5-10 Years

Escalation Management 1-2 Years

Cryptocurrency 1-2 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Experience highlights

TSR II and CSR II

Teletech · January/2026 – Present

Provided technical assistance, rectified product issues, handled customer complaints, processed orders and provided accurate information.

Senior Representative, Customer Care

PayPal · March/2022 – /

Providing information, managing accounts and assisting users with disputes. Support includes Venmo debit card, Crypto and Pay with Venmo features.

Representative

PayPal · September/2021 – Present

Subject Matter Expert

Teletech · February/2017 – Present

Taking escalation calls from complaints experts. Provided feedback on agent opportunities and covered daily productivity reports.

Sales Representative

Rainbow Pacific Philippines · August/2014 – Present

Advertising and selling health devices through home demonstrations.

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