Business Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (5 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Boost your business with my versatile skill set as a Business Virtual Assistant and as a Customer Service Professional.

Skills & Experience

Skills

Office and Administration > Account Management 1-2 Years

Copywriting 1-2 Years

Customer Support > Email Support and chat support 10+ Years

Email Marketing & Automations 1-2 Years

Website Management 6 Months to 1 Year

Experience highlights

Business Virtual Assistant

Feminine Arts Ltd. · April/2023 – /

I work part-time, supporting the business owner with various tasks. These include responding to chats and emails, managing events from concept to execution, and handling relationship management. I also assist with website management and setting up automations to streamline communication and operations.

Concierge Support Specialist

Attentive Mobile, Inc. · April/2022 – Present

I maintained and updated Concierge templates as needed. I managed internal and external communications with clients via email and chat, ensuring clear and professional interactions. I also handled data entry to keep records accurate and up to date.

Subject Matter Expert

Smart Communications, Inc. · December/2001 – Present

As a Subject Matter Expert, I oversaw the outsourced vendor managing postpaid operations, ensuring quality metrics were met. I also worked on projects like First Contact Resolution and a customer service chatbot.

As a Senior Fulfillment Officer, I handled billing disputes and provided resolutions through effective negotiations, balancing customer satisfaction with business policies.

As a Customer Care Officer, I managed inquiries, complaints, and after-sales requests over the phone.

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