Skills
Software > Uipath
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Data Analysis
2-5 Years
Customer
2-5 Years
Team Collaboration
2-5 Years
Cost Estimate > Microsoft Excel
2-5 Years
Accuracy
Less than 6 Months
JIRA
1-2 Years
Microsoft Teams
2-5 Years
escalation handling
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
freshchat
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Experience highlights
Underwriting Support
JP Morgan Chase & Co
·
October/2024
–
Present
Standardized complex financial data and customer credit profiles into internal systems. Enforced data accuracy protocols across client records, minimizing underwriting delays.
Product and Service Trainer
Transcom
·
November/2021
–
Present
Designed targeted learning programs addressing performance gaps. Led strategic campaign meetings with clients and stakeholders. Managed customer support tickets from first touch through tier-2 escalations.
Technical Support
Transcom
·
September/2020
–
Present
Delivered multi-channel technical support via phone, email, and chat. Diagnosed and resolved complex software, hardware, and network issues. Managed handoffs for hardware repairs.
