IT Professional

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced IT professional with 10 years of expertise in providing technical support and troubleshooting solutions.

Skills & Experience

Skills

Active Directory Administrator 5-10 Years

Microsoft Office and Windows Technical Support 5-10 Years

IT technical Specialist/support 10+ Years

MSO 365 Administrator 2-5 Years

Windows Server Administrator 2-5 Years

Experience highlights

Part-Time Computer Instructor

Chrisville Institute of Technology, Inc. · November/2014 – Present

 Taught introduction to computer programming and web development, specifically HTML, C++
and Visual Basic, to postsecondary students.
 Evaluates student performances in class and on tests and provides feedback.
 Maintains computer laboratories and ensures that computer equipment is functioning properly.
 Stays up-to-date on changes and advancements in computer technology taught in the
classroom.
 Ensures that the internet in the classroom is used only for appropriate educational purposes.

Deskside Support

Accent Micro Technologies, Inc. · September/2013 – Present

 Provided second level support on issues escalated from the Help Desk
 Supports desktop/laptop Install, Move, Add Change Services (IMAC), Workstation Refresh
services, Onsite support and meet SLA target.
 Performs desktop support/workstation technical support, maintenance and Break/Fix (e.g.,
Devices and associated peripherals, Avaya phones, Network and locally attached printers,
network and local scanners, USB devices).
 Performs System Software (e.g., Operating Systems, utilities) and Appl

Technical I, IT Operations

Concentrix · December/2013 – Present

 Review diagnostics and assess the functionality and efficiency of systems
 Implement security measures
 Monitor security certificates and company compliance of requirements
 Offer technical support to company staff and troubleshoot computer problems
 Install and update company software and hardware as needed
 Anticipate and report the cost of replacing or updating computer items

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