IT Support

Verified

$9/hr

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Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

What sets me apart is my ability to combine strong technical skills with a genuine commitment to helping people.

Skills & Experience

Skills

Hardware & Software Support 1-2 Years

Ticket Management 2-5 Years

Phone & email communication, scheduling, data entry, file management, CRM, virtual assistance 2-5 Years

Experience highlights

MS Engineer

NTT Data Philippines Inc · April/2024 – Present

Monitor cases via ServiceNow tool and ensuring SLA compliance. Securing proper documentation for all tickets assigned to the SNOW assignment group. Perform troubleshooting to software like (Citrix, OKTA, Microsoft 0635, VMWare, Zscaler, Netskope, Cisco AnyConnect, Global Protect and etc..) Perform remote troubleshooting via zoom, Microsoft Teams and VMWare AirWatch. Participate in network preparation, installation and decommissioning of data center related hardware devices.

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