Skills
Customer Service Representative
6 Months to 1 Year
Content Analyst
2-5 Years
1-2 Years
Microsoft word
1-2 Years
Document processing
1-2 Years
~Data Entry
1-2 Years
- Customer Service
Less than 6 Months
Cost Estimate > Microsoft Excel
1-2 Years
Basic Graphic Design>Canva
Less than 6 Months
Five9
Less than 6 Months
Content Quality Assurance
1-2 Years
*Administrative Support -
6 Months to 1 Year
Experience highlights
Customer Service Representative - Healthcare Account
ALORICA
·
October/2025
–
Present
Handled healthcare customer inquiries on billing and insurance. Resolved concerns efficiently while ensuring HIPAA compliance. Documented interactions in CRM and escalated complex issues to internal teams.
Customer Service Representative - Healthcare Account
FOUNDEVER
·
August/2025
–
Present
Handled inbound/outbound healthcare customer inquiries. Provided accurate information on services, billing, and insurance coverage while maintaining data privacy and high satisfaction levels.
Content Analyst - Publishing Account
Straive
·
December/2022
–
Present
Reviewed and verified digital content for accuracy and formatting. Ensured compliance with guidelines and identified errors. Analyzed trends and user engagement metrics for content improvement insights.
General Operations Assistant
PruLifeUK
·
January/2022
–
Present
Supported administrative tasks including data entry and document processing. Assisted with policy documentation and claims processing. Maintained filing systems and monitored operational reports.
