Skills
Detail oriented
2-5 Years
Customer oriented and good communication skills
1-2 Years
Attention to detail & accuracy
2-5 Years
Accounting > Banking
1-2 Years
Customer Support > Customer Service > Fraud detection
1-2 Years
Customer Support > Sales Support > Food Service
1-2 Years
- Customer Service
2-5 Years
Event Coordination
1-2 Years
Collections
Less than 6 Months
Customer Support > Chat Support >Technical Support
1-2 Years
Conflict Resolution & De-escalation
2-5 Years
Financial Transactions
2-5 Years
Billing & Account Management
1-2 Years
Customer Service>Sales
1-2 Years
Experience highlights
Customer Service Representative (Financial Account - PNC Bank)
Foundever
·
February/2026
–
Present
Processed financial transactions including inquiries, transfers, and debit card replacements. Verified customer identities and identified fraud risks. Addressed complex inquiries while maintaining banking compliance.
Video annotator / Quality Analyst
Frodobots
·
August/2026
–
Present
As a Video Annotator at Frodobots, I reviewed raw footage of real people executing tasks to isolate and curate usable segments from unusable data, preparing human-centric video datasets to help train and humanize autonomous AI systems. Driven by elite accuracy and sharp attention to detail, I earned a fast-track promotion to Quality Analyst in under a month. In my QA role, I audited, verified, and revised AI-assisted and human video annotations to ensure strict adherence to project guidelines, c
Customer Service Representative (Telco Account - Verizon)
Alorica
·
August/2025
–
Present
Resolved billing discrepancies and technical issues for wireless customers. Recommended plan upgrades and services through consultative selling. De-escalated challenging situations with empathy and diplomacy.
Account Associate
RGS Collection Services
·
February/2024
–
Present
Managed inbound and outbound calls for overdue accounts. Negotiated payment arrangements. Processed financial transactions and maintained accurate account records in compliance with regulations.
Service & Kitchen Crew / Party Organizer
Jollibee (SSA)
·
February/2023
–
Present
Managed customer service, order processing, and kitchen sanitation. Organized in-store events and parties with themed activities. Ensured compliance with food safety and quality standards.
