Outline
Looking for Part-Time work (4 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I’m a Customer Support and eCommerce professional with 5+ years of experience supporting international customers in fast-paced BPO environments.
My experience covers phone, email, and chat support, along with eCommerce,and administrative tasks such as order management, refunds and replacements, customer record maintenance, documentation, data entry, follow-ups, and issue resolution.
I have hands-on experience with platforms and tools including Salesforce, Shopify, Zendesk, Google Workspace, Microsoft Office, Microsoft Excel, Google Sheets, Avaya, Genesys, Canva, CapCut, ChatGPT, and Gemini. I’m comfortable learning new systems quickly and working with multiple platforms at the same time.
I’m organized, detail-oriented, dependable, and comfortable working independently. I’m particularly interested in opportunities involving Customer Support, eCommerce, Virtual Assistance, Administrative Support, Data Entry, Operations, Logistics, and Customer Experience.
Skills & Experience
Skills
Experience highlights
• Handle 50+ voice and email customer interactions daily for international retail customers.
• Coordinate with international courier partners including Evri, Royal Mail, Landmark Global, and Global-e regarding shipment status, delivery delays, lost packages, and proof of delivery.
• Communicate with courier support teams to obtain delivery updates and provide accurate ETAs to customers.
• Resolve shipping and delivery issues
• Provided customer support for a high-volume retail account through phone support.
• Coordinated with delivery drivers through the company's delivery application to verify delivery status, address delivery issues, and ensure successful order completion.
• Assisted customers with order tracking, delivery concerns, account inquiries, and issue resolution.
• Maintained accurate customer records and escalated delivery-related concerns when necessary.
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